As part of its mandate to educate and engage public institutions on the functions and services of the Public Complaints Commission (PCC), a sensitization and awareness visit was conducted at the Awka Custodial Centre of the Nigerian Correctional Service Anambra State Command on Thursday, 29th May 2025.
The programme commenced with an opening remark by the Honourable Federal Commissioner, Hon. Emmanuel Muoka, who clearly articulated the mandate of the Commission, which includes investigate complaints of administrative injustice, abuse of office, and other forms of maladministration in both the public and private sectors. He emphasized the Commission’s role as the “voice of the voiceless” and a neutral platform for grievance resolution.
The Director of Investigation, Mr. Charles Ekwunife, addressed the correctional officers on the core functions and activities of the Commission. He highlighted the procedures for lodging complaints and emphasized the PCC’s impartial and confidential approach to handling matters brought before it.
The Information Officer, Ms. Chinwe Nnadi, also spoke during the session, addressing the inmates. She reminded them that although their freedom may have been denied, their fundamental rights—particularly to proper medical care and fair court hearings—must never be overlooked. She stressed that the services of the Public Complaints Commission are not a favour but a constitutional right available to every Nigerian citizen, including those in correctional facilities.
An interactive session followed, during which correctional officers expressed concerns over the non-payment of arrears and other entitlements, stating that they often lack a platform to speak out. The officers welcomed the Commission’s visit as a vital opportunity to be heard and acknowledged.
In furtherance of the Commission’s outreach objectives, information flyers, copies of the Public Complaints Commission Act, and case generation forms were distributed to the officers. These materials were intended to provide them with adequate knowledge of their rights and how to engage with the Commission effectively.
The Commission also noted that the Awka Custodial Center currently houses 661 inmates, further underscoring the importance of upholding administrative justice and fundamental human rights within the correctional system.
The sensitization and awareness visit was impactful and well received. It enhanced awareness of the Commission’s mandate, encouraged open dialogue, and built a stronger relationship between the PCC and the Nigerian Correctional Service in Anambra State. The Commission reaffirmed its commitment to pursuing justice, fairness, and administrative accountability for all—regardless of status or circumstance.