By Our Reporter
A leading telecom provider in Nigeria, Globacom has unveiled a new outsourcing product designed to support small and medium-sized enterprises (SMEs) and large corporations in streamlining their operations.
According to the company, the initiative was aimed at enabling business owners to concentrate on their primary activities, ultimately improving their overall efficiency.
The company explained in a press statement that the service tagged “Glo Outsource Pro”, is a strategic business solution that aids companies and businesses to outsource some of their non-core operations.
Such businesses, including banking, energy, oil and gas, FMCG, manufacturing, distribution, utility, internet service providers (ISPs), logistics companies, MSME, etc. will be able to focus on their core competencies, leading to improved efficiency, cost savings, and enhanced customer experiences.
“Glo Outsource Pro enables companies to delegate specific operational activities, such as customer support, finance and accounting, IT services, human resources, and supply chain management to Globacom which leverages its expertise, technology, and economies of scale to optimize processes and deliver high-quality results that will impact positively on their operations”, the telecommunications giant said.
The company added that “with Glo Outsource Pro, organizations are able to contract out their inbound and outbound call centre activities, inbound technical helpdesk, social media management, data mining for planning purposes and general back office support. It will also help them in the areas of teleprospecting, customer campaigns/onboarding, retention campaigns, collections, sales campaigns, etc”.
It also confirmed that the service will assist companies to maximize cost-effectiveness, boost productivity, and improve effectiveness in the marketplace by helping them look after some non-core sections of their businesses so they can focus on their core activities.
The new business management proposition is meant to further boost Globacom’s image as the ultimate value and innovative solutions provider for businesses at varying levels while unlocking their full potentials as well as enabling cost savings, operational excellence and unmatched customer satisfaction.
Aside from these, “Glo Outsource Pro” will equally enhance technology upgrade, competitive advantage and improved effectiveness in the marketplace.