The Nigerian Communications Commission (NCC) the telecoms industry regulator, has commended Globacom on  its outstanding performance in consumer complaint management and resolution.

In a letter to the company, which was signed by Kabiru S. Haruna, Principal Manager, Consumer Protection & Advocacy

Consumer Affairs Bureau (CAB), the Commission expressed happiness at Globacom’s treatment and resolution of customer issues during the month of August, 2026.

The letter read in part: “We are pleased to note that your organization achieved and surpassed the Commission’s complaint resolution thresholds of 90% and 97% for Level 2 (L2) complaints. This accomplishment reflects your commitment to regulatory compliance, consumer satisfaction, and the continuous improvement of service delivery.”

NCC noted that Globacom’s dedication to timely complaint resolution and adherence to established Service Level Agreements (SLAs) put in place by the Commission has contributed significantly to enhancing consumer confidence and promoting a positive customer experience within the telecommunications sector.

The Commission further encouraged Globacom to sustain this level of outstanding performance while continuing to implement measures aimed at further improving service quality and consumer satisfaction.

Globacom noted that constant training of its customer-interfacing staff and investment in the latest technology were  responsible for observed improvement. The company promised not to relent in this regard.

By Chidera Orji

The Transmission Company of Nigeria (TCN), Kano Region, has held a coordinating meeting with Nigerian Independent System Operator (NISO), Kano Electricity Distribution Company (KEDCO), project contractors, and Kano State Ministry of Works, aimed at discussing a proposed outage and load diversion for the elongation of Towers 27 and 28 on the Kumbotso–Dan Agundi 132kV Transmission Line.

The meeting, which was held on Monday, October 5, , at the Regional Conference Room, Kano, was chaired by General Manager (Transmission), Kano Region, Engr. M. K. Bello, according to press statement made available to DISCLOSURE News by the Management of Transmission Company of Nigeria (TCN), yesterday.

In his opening remarks, Engr. Bello expressed confidence in the contractors’ competence but emphasized that they must thoroughly assess all proposed technical connections and switching arrangements before implementation to ensure operational safety and network reliability.

Also speaking at the meeting, the NISO Regional Operations Coordinator (ROC), Engr. Kunle Egbedinni, stressed the need for strict Grid Code compliance, particularly the requirement to submit planned outage applications at least 14 days in advance for approval.

The Head, Operations and Maintenance, KEDCO, Engr. Sabiu Haruna proposed diverting the load served by Dan Agundi 132kV Substation to alternative substations, including Dakata 132kV, Tamburawa 132kV, Rimin Zakara 330kV, Kumbotso 330kV, and Wudil 132kV substations, within a proposed two-day outage window.

Participants reviewed network capacity and alternative supply arrangements for the exercise. They observed that Hadejia 132kV Substation could not absorb the full 60MW load earmarked for diversion, and assessed supply options from the Tamburawa, Rimin Zakara and Dakata substations. They also emphasised the need to ensure the safety of personnel and equipment.

The meeting concluded with all stakeholders committing to strengthen inter-agency coordination, ensure regulatory compliance, and facilitate timely project execution.

By Chidera Orji

The Chairman of WAPP Executive Board Engr. Sule Ahmed Abdulaziz has been unanimously re-elected for another three-year tenure, du
ring the 68th meeting of the WAPP Executive Board held in Lome on the 8th and 9th of October, 2026.

Speaking at the meeting, Engr. Abdulaziz thanked members of the Executive Board for the confidence reposed in him and promised to continue working with the team to advance WAPP’s cause. He called on member utilities to strengthen collective responsibility in building a more viable regional electricity market, noting that Executive Board meetings are moments for decisions that must enhance WAPP’s capacity to respond to the energy needs of the region.

A press statement by the Management of Transmission Company of Nigeria(TCN) disclosed that at the event,
Engr. Abdulaziz recalled that the 67th meeting had approved principles for the progressive establishment of the Independent System and Market Operator (ISMO), while preserving operational continuity through the transitional role of the WAPP Information and Coordination Centre (ICC). He said the task before the Board is to ensure those decisions are implemented within a sound legal, institutional, and financial framework that protects the interests of WAPP and its members.

The Chairman stressed that statutory contributions remain the foundation of WAPP’s autonomy and ability to act. “Statutory contributions are not a formality; they are the basis of WAPP’s autonomy and capacity to act,” he said. He urged member utilities to honour their financial obligations while the Secretariat continues to pursue cost-reduction efforts without weakening its critical functions.

He also highlighted two key technical issues, network synchronisation and the launch of the regional electricity market, describing synchronisation as a major technical achievement that must be supported by coordinated system operation, appropriate security arrangements, and market readiness of participants and stakeholders. According to him, the regional market will only fulfil its promise if it rests on clearly understood rules, reliable data, credible financial mechanisms, and independent, effective governance.

Earlier in his address, the Secretary General of WAPP and Secretary of the Executive Board, Mr. Abdoulaye Dia, noted that since the 67th session, WAPP has continued to implement guidelines on institutional strengthening and the progressive operationalisation of the ISMO, with functional and accounting unbundling and an orderly transition allowing the ICC to ensure continuity during Phase 2 of the Regional Electricity Market.

Mr. Dia said the progress made and increased visibility of the institution have earned it new partnerships, and reaffirmed the Secretariat’s commitment to building an integrated, reliable, and competitive regional electricity system ahead of the launch of the second phase of the market early next year.

While discussing the status of member contributions and the Pool’s 2025 financial statements, he stressed the need for member utilities to settle their outstanding contributions, noting that regular funding, rigorous management, and collective discipline are critical to WAPP’s credibility and service delivery.

The Board also discussed the restructuring study on the operationalisation of the ISMO, which is in line with best practice and necessary to mitigate political interference as the WAPP market continues to evolve, and equally adopted among others, the Charter of the Forum for Women in Energy in West Africa and a Memorandum of Understanding with the Millennium Challenge Account Côte d’Ivoire.

The 68th Board Meeting welcomed new representatives of member utilities of the Board, including Mr. Lawrent Tossou, the new Managing Director of Société Béninoise d’Énergie Électrique (SBEE), who now represents the Republic of Benin; Mr. Amidou Traore, the new Director General of CI-ENERGIES, joins the Board, while Mr. Julien Sagna represents Société de Gestion de l’Énergie de Manantali (SOGEM).

The Board reviewed membership applications from four utilities in the sub-region that have expressed the desire to become members of the Pool. They are Konexa from Nigeria; SOGESART – Société de Gestion de l’Énergie de Sambangalou et du Réseau de Transport d’Électricité from Senegal; SOGEOH – Société de Gestion de l’Énergie des Ouvrages du Haut Bassin du Fleuve Sénégal; and HOLDEN – Niger SARL, an Independent Power Producer (IPP) from the Republic of Niger. The four utilities will be ratified at the WAPP General Assembly to be held before the end of the year.