The Nigerian Communications Commission (NCC) the telecoms industry regulator, has commended Globacom on  its outstanding performance in consumer complaint management and resolution.

In a letter to the company, which was signed by Kabiru S. Haruna, Principal Manager, Consumer Protection & Advocacy

Consumer Affairs Bureau (CAB), the Commission expressed happiness at Globacom’s treatment and resolution of customer issues during the month of August, 2026.

The letter read in part: “We are pleased to note that your organization achieved and surpassed the Commission’s complaint resolution thresholds of 90% and 97% for Level 2 (L2) complaints. This accomplishment reflects your commitment to regulatory compliance, consumer satisfaction, and the continuous improvement of service delivery.”

NCC noted that Globacom’s dedication to timely complaint resolution and adherence to established Service Level Agreements (SLAs) put in place by the Commission has contributed significantly to enhancing consumer confidence and promoting a positive customer experience within the telecommunications sector.

The Commission further encouraged Globacom to sustain this level of outstanding performance while continuing to implement measures aimed at further improving service quality and consumer satisfaction.

Globacom noted that constant training of its customer-interfacing staff and investment in the latest technology were  responsible for observed improvement. The company promised not to relent in this regard.

By Chidera Orji

The Transmission Company of Nigeria (TCN), Kano Region, has held a coordinating meeting with Nigerian Independent System Operator (NISO), Kano Electricity Distribution Company (KEDCO), project contractors, and Kano State Ministry of Works, aimed at discussing a proposed outage and load diversion for the elongation of Towers 27 and 28 on the Kumbotso–Dan Agundi 132kV Transmission Line.

The meeting, which was held on Monday, October 5, , at the Regional Conference Room, Kano, was chaired by General Manager (Transmission), Kano Region, Engr. M. K. Bello, according to press statement made available to DISCLOSURE News by the Management of Transmission Company of Nigeria (TCN), yesterday.

In his opening remarks, Engr. Bello expressed confidence in the contractors’ competence but emphasized that they must thoroughly assess all proposed technical connections and switching arrangements before implementation to ensure operational safety and network reliability.

Also speaking at the meeting, the NISO Regional Operations Coordinator (ROC), Engr. Kunle Egbedinni, stressed the need for strict Grid Code compliance, particularly the requirement to submit planned outage applications at least 14 days in advance for approval.

The Head, Operations and Maintenance, KEDCO, Engr. Sabiu Haruna proposed diverting the load served by Dan Agundi 132kV Substation to alternative substations, including Dakata 132kV, Tamburawa 132kV, Rimin Zakara 330kV, Kumbotso 330kV, and Wudil 132kV substations, within a proposed two-day outage window.

Participants reviewed network capacity and alternative supply arrangements for the exercise. They observed that Hadejia 132kV Substation could not absorb the full 60MW load earmarked for diversion, and assessed supply options from the Tamburawa, Rimin Zakara and Dakata substations. They also emphasised the need to ensure the safety of personnel and equipment.

The meeting concluded with all stakeholders committing to strengthen inter-agency coordination, ensure regulatory compliance, and facilitate timely project execution.

By Chidera Orji

Following the collapse of Towers T78, T79 and T80 along the Karu-Keffi-Akwanga 132kV Transmission Line corridor, the Transmission Company of Nigeria (TCN) has disclosed that all 33kV outgoing feeders at the 132/33kV Keffi and 132/33kV Akwanga transmission substations are currently not available .

It will be recall that at about 4:06pm Wednesday, 7th October 2026, during rainy and windy conditions, the 132kV Karu-Keffi-Akwanga Single Circuit Transmission Line tripped on over current relay protection, as investigations revealed that three transmission towers have collapsed.

A press release from the management of TCN and made available to DISCLOSURE News, added that all 33kV outgoing feeders at the Keffi and Akwanga Transmission Substations are presently unavailable. No load can therefore be nominated on the affected feeders on the interim.

The release said that “engineers are currently on site, to assess the extent of the damage to enable them determine requirements needed to commence restoration activities, regretting the inconvenience the development will cause electricity customers taking supply from substations affected by the tower imcident.